Frequently asked questions

The easiest way to manage your shareholding is through the Shareview Portfolio service at www.shareview.co.uk. The service is secure, free and easy to use. It allows you to access a range of information about your shareholding including holding details (such as name and address), indicative share prices, recent balance changes and dividend information. You can register for Shareview Portfolio quickly and easily online, provided that your name and address details match those held on the share register.

Shareview portfolio is the simplest way to update your address. Please refer to “how can I manage my shareholding?” above. Alternatively, you can contact Equiniti by telephone; download and complete a Change of Address form, available in the “Help” section of www.shareview.co.uk; or write to Equiniti stating that the shares are held in Ashmore Group plc and providing the name(s) of all shareholder(s), the old address, the new address, your shareholder reference number(s) and the signature of the shareholder(s).

You should notify Equiniti registrars by post of your new name and previous name. All applications to change a registered name need to be accompanied by supporting documentation. The type of documents required depends on the circumstance/reason for name change. You do not need to send certificates or statements as these do not need to be updated with new name details. For further information, refer to the “Help” section of www.shareview.co.uk. 

If you are a shareholder who has a UK bank or building society account, you can arrange to have dividends paid direct via a bank/building society mandate and no fee is chargeable. Shareview portfolio is the simplest way to update your bank mandate. Please refer to “how can I manage my shareholding?” above. Shareview portfolio also provides further information on your options if your bank account is held overseas.

Please contact Equiniti registrars, who will investigate the reason for non-receipt. You may wish to have future dividends paid directly into your bank or building society account. See above for details.

Equiniti registrars is a member of the Death Notification Service, the free service which is provided to make it quick and easy for you to inform multiple companies with a single online notification, at a time that suits you. Please visit www.deathnotificationservice.co.uk. Alternatively, you can notify Equiniti by telephone or by post. Where possible, please provide the following information: shareholder’s full name and address; your name and address; date of death; any known shareholder reference (usually 11 digits) and/or company in which the shares were held; and confirmation if probate has been obtained.

You can sell your shares through a stockbroker or share dealing service. There are a variety of services available. Equiniti registrars offer share dealing service, either online or by telephone. You can find out more about this service by logging on to www.shareview.co.uk/dealing or by calling +44 (0) 3456 037 037.

At some point you may wish to transfer some or all of your shares to someone else (for example your partner or a member of your family). To do this you will need to complete a stock transfer form, which is available from Equiniti registrars or can be downloaded from the “Help” section of www.shareview.co.uk. The form should be fully completed and returned with your share certificate representing at least the number of shares being transferred. Equiniti registrars will then process the transfer and issue a balance share certificate to you if applicable. Equiniti registrars will be able to help you with any questions you may have about completing the form. For advice on Stamp Duty, that might be required whilst completing your stock transfer form, please refer to the HMRC website. If you wish to give your shares to charity, please complete the ShareGift transfer form. For more information on Sharegift please visit their website at www.sharegift.org.

Equiniti can be contacted at:

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA, U.K.

Please include your shareholder reference and details of your query.

T: +44 (0) 371 384 2812