Frequently asked questions
Investor relations and shareholders
You should notify Equiniti registrars in writing. If you hold shares in joint names, the notification to change address must be signed by the first named shareholder. You may choose to do this online, by logging on to www.shareview.co.uk. You will need your shareholder reference number to access this service: this can be found on your share certificate or from a dividend tax counterfoil. You will be asked to select your own PIN and a user ID will be posted to you.
You should notify Equiniti registrars in writing of your new name and previous name. You should attach a copy of your marriage certificate or your change of name deed, together with your share certificates and any uncashed dividend cheques in your old name, so that Equiniti registrars can reissue them.
Yes, this is possible with most bank or building society accounts in the UK and is sometimes referred to as a "payment instruction" or "dividend mandate". Mandating your dividends has a number of advantages for you: The dividend will go in to your account on payment date - there is no chance of it being delayed in the post and you do not have to wait for a cheque to clear. The payment method is more secure than receiving a cheque in the post. Tax information about the dividend is sent direct to you at your registered address.
Please contact Equiniti registrars, who will investigate the reason for non-receipt. You may wish to have future dividends paid directly into your bank or building society account. See above for details.
Please contact Equiniti registrars at your earliest opportunity. They will assist you with the documentation required and be able to make the process as straightforward as possible for you.
You can sell your shares through a stockbroker or sharedealing service. There are a variety of services available. Equiniti registrars offer an internet- or telephone-based sharedealing service. You can find out more about this service by logging on to www.shareview.co.uk/dealing or by calling the shareview helpline: 08456 037 037*. * Calls to this number are charged at 8p per minute from a BT landline. Other telephony providers costs may vary.
At some point you may wish to transfer some or all of your shares to someone else (for example your partner or a member of your family). To do this you will need to complete a share transfer form, which is available from Equiniti registrars or can be downloaded here. The form should be fully completed and returned with your share certificate representing at least the number of shares being transferred. Equiniti registrars will then process the transfer and issue a balance share certificate to you if applicable. Equiniti registrars will be able to help you with any questions you may have about completing the form.
You can log onto www.shareview.co.uk where you will be able to check your details, including your shareholding, dividend payments and various transactions. The service is secure, free and easy to use. You will need your shareholder reference number to access this service: this can be found on your share certificate or from a dividend tax counterfoil. You will be asked to select your own PIN and a user ID will be posted to you.
Equiniti can be contacted at:
BN99 6DA, U.K.
T: 0871 384 2812* or +44 121 415 7047.
* Calls to this number are charged at 8p per minute from a BT landline. Other telephony providers costs may vary.